Frequently Asked Questions

Please review Playful You’s frequently asked questions for answers to common inquiries from our shoppers. If you are unable to find the answer to your question please contact us or browse through the resources listed below.

How is my order shipped?

All orders are shipped in a plain brown box or a padded business envelope, depending on your items. The packaging is entirely anonymous with just your address and ours to protect your privacy.

How much is shipping?

Standard shipping is $7.99 for the first item and $1.00 for each additional item shipped within the continental United States. Standard shipping on orders over $59 is Free when you apply the Code 59Ship during checkout. There are several Express Delivery options available during checkouts such as a 2-Day and 3-Day option.

When will my order be shipped?

Orders placed Monday – Friday prior to our 2:00 pm EST cut-off time usually ship out the same day; orders placed after 2:00 pm EST usually ship out the next day. We only ship Monday – Friday; there is no shipping on Saturday, Sunday, or holidays.

What shows up on my credit card statement?

Playful You will never appear on your credit card statement. Your card statement will display PY for your privacy.

What type of emails can I get from Playful You?

There are several different types of emails. You can expect announcements of the latest products, hottest deals, and coupon codes. To ensure you continue receiving Playful You e-mails in your personal inbox (not bulk or junk folders), please take a moment to add playfulyou.com and sales@playfulyou.com to your e-mail address book.

You can opt-out of email promotions completely by clicking the Opt-Out option. Note that even if you opt-out of promotional emails, you will still get emails about your order, including order updates & confirmations, online shipping confirmations, and customer service inquiries.

Will you sell my personal information?

Playful You will never sell your personal information. There are times, however, when we might share some of your information with shipping, credit-card processing, and other third-party companies to improve customer service and satisfaction. You can learn more by reading our Privacy Policy.

How do I know your site is safe to use?

Playful You makes every effort to protect your credit card information and personal data by following some of the strictest security standards in the industry to prevent hacking. You can read more about our efforts on the Privacy & Security page.